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FAQs
2. I never received a shipment confirmation email - where is it? Has my stuff shipped yet?
3. Where can I download your alert tool?
4. Hey, I sent an email (or left a message on their voicemail) to customer service a few hours ago and have yet to hear back from them!
5. Your shipping prices are exorbitant. Your shipping prices suck. I won't shop here until your shipping prices go down.
6. Do you ship internationally?
7. Do you combine shipping? I went crazy today and ordered three different times this week (or three different times in a day)!
8. I tried processing a transaction and my card was declined, now the charge shows up on my account - why did you charge me for a decline?
9. Do you have a local warehouse that I can pick up from since I live in Salt Lake City, Utah?
10. I had an item in my cart and walked away for a bit, I just came back and the item is not in my diaper bag and says SOLD OUT - that's not fair, I thought the item was RESERVED for me when I put it in my diaper bag, what happened?
11. I placed an order and received a call that the item I paid for is no longer in stock and my card was refunded. Whats up with that?
12. How come I see repeats all the time?
13. Darn, I was just about to purchase, and now the product is gone, will it be back?
14. Do you accept returns or refunds or exchanges?
15. Oops, I just placed an order and did it in such a hurry, I typed in the wrong address. I just checked out and chose the wrong size or quantity or pattern.
16. Do you accept Paypal payments?
17. Why don't you accept American Express?
18. How does this all work?
19. Why do I only see one thing for sale, where's the rest of the stuff in your store?
20. I posted something in the playground which has been deleted. What's up with that?
21. I signed up for the newsletter but don't seem to be getting alerts.
22. I tried using a coupon code I found online somewhere and it doesn't work.
23. I ordered and changed my mind. Can I cancel?
24. Do you ship to Canada?
25. Do you ship to military addresses like APO's and FPO's?
26. Do you take phone orders?
27. I want to resell an item that isn't working out for me - what are the rules regarding this?
28. Mama, your customer service sucks!!!
Mama's - we have no idea why we didn't do this sooner...guess we really needed lots of your questions so that we could come up with our 'Frequently Asked Questions' Page. Not sure how brand new companies come up with these, as how frequent can questions be asked when you are brand new? Nevertheless...we digress...a word to the wise - the answers to these questions are clear and concise, blunt and to the point (wait, don't those words all mean the same thing?) and are intended to be informational for all those questions that you have asked, if you feel a question needs to be added, please let us know.
1. Yo Mama - Where's my stuff? Answer:
So, here's the scoop, a quick rundown of your shipping times and estimates. If you chose USPS parcel post - you may have saved yourself a few cents over the other options, and as a result, your item once it leaves our warehouse can take 10-18 business days to get to you and it does not come with good tracking or insurance - basically, you are screwed if the item enters the USPS system and is shows 'delivered' but you can't find it, or if it is lost in transit or damaged - we DO NOT RECOMMEND parcel post! Cost effective, but at times, slower than snail mail! If you chose USPS Priority Mail - the best selection for the smaller goods! It may be a few bucks more than Parcel post, but is quicker, and comes with great tracking as well. The shipping times on Priority vary depending upon your location, but usually the item arrives within 3-6 business days. UPS ground - another great option, usually fairly inexpensive depending upon your location - a standard 7-10 business days, and tracking email is provided as well UPS 2 day, 3 day and overnight - if you feel you need something that fast, it flags in our system and will ship, if ordered before 3 PM mountain time, the following day. We do not insure packages either, it is not an option in our checkout - if you would like to insure your package, please email through our contact us page or call 801.410.4631 to arrange a separate transaction to do so. Uninsured items through the USPS that are lost or show a delivered status that you didn't actually receive you have no recourse on unless they are insured. UPS packages come with a standard $100 of insurance, so while their prices are a bit higher, it may be well worth it if you live in an area where packages often go missing. Once it leaves our warehouse - we have no control over what happens with it!
So, here's the scoop, a quick rundown of your shipping times and estimates. If you chose USPS parcel post - you may have saved yourself a few cents over the other options, and as a result, your item once it leaves our warehouse can take 10-18 business days to get to you and it does not come with good tracking or insurance - basically, you are screwed if the item enters the USPS system and is shows 'delivered' but you can't find it, or if it is lost in transit or damaged - we DO NOT RECOMMEND parcel post! Cost effective, but at times, slower than snail mail! If you chose USPS Priority Mail - the best selection for the smaller goods! It may be a few bucks more than Parcel post, but is quicker, and comes with great tracking as well. The shipping times on Priority vary depending upon your location, but usually the item arrives within 3-6 business days. UPS ground - another great option, usually fairly inexpensive depending upon your location - a standard 7-10 business days, and tracking email is provided as well UPS 2 day, 3 day and overnight - if you feel you need something that fast, it flags in our system and will ship, if ordered before 3 PM mountain time, the following day. We do not insure packages either, it is not an option in our checkout - if you would like to insure your package, please email through our contact us page or call 801.410.4631 to arrange a separate transaction to do so. Uninsured items through the USPS that are lost or show a delivered status that you didn't actually receive you have no recourse on unless they are insured. UPS packages come with a standard $100 of insurance, so while their prices are a bit higher, it may be well worth it if you live in an area where packages often go missing. Once it leaves our warehouse - we have no control over what happens with it!
2. I never received a shipment confirmation email - where is it? Has my stuff shipped yet?
Answer:
Please, for the love of everything pretty, green and, well, just plain dirt cheap, add us to your safe list of recipients in your inbox! Almost always, our emails end up in your junk box when you order for the first time - since our email address has the word 'bargains' in it, it almost certainly will be classified as junk if you've never received mail from us before. Junk/Bulk/Spam folders should be checked first before emailing us all agro that you haven't received your tracking email. (Note: if you have a Yahoo inbox, be sure to look all the way to 2038 in your junk mail box, yahoo is notorious, along with hotmail, for dating our emails 30 years in the future - some interesting things will be discovered in that folder. Need a Rolex? Perhaps need a good Debt Reducer? Or maybe you want to know who has a crush on you? Yeah, sometimes our emails to you end up in the middle of all of those - happy junk box surfing!)
If you are antsy (who wouldn't be - when you get a fancy schmancy product for a dirt cheap price, we would be drooling too waiting for our bargain to arrive, so we totally understand) and just can't seem to hold out, please wait until the estimated time frame for your chosen method of shipping has been exhausted before you email us in a panicked frenzy looking for your tracking number. Oh, and yes, your stuff has shipped. Items are guaranteed to ship within 2 business days of placing your order UNLESS otherwise noted within the product description when the item you purchased was live. Business hours do not include major Postal holidays or weekends.
Please, for the love of everything pretty, green and, well, just plain dirt cheap, add us to your safe list of recipients in your inbox! Almost always, our emails end up in your junk box when you order for the first time - since our email address has the word 'bargains' in it, it almost certainly will be classified as junk if you've never received mail from us before. Junk/Bulk/Spam folders should be checked first before emailing us all agro that you haven't received your tracking email. (Note: if you have a Yahoo inbox, be sure to look all the way to 2038 in your junk mail box, yahoo is notorious, along with hotmail, for dating our emails 30 years in the future - some interesting things will be discovered in that folder. Need a Rolex? Perhaps need a good Debt Reducer? Or maybe you want to know who has a crush on you? Yeah, sometimes our emails to you end up in the middle of all of those - happy junk box surfing!)
If you are antsy (who wouldn't be - when you get a fancy schmancy product for a dirt cheap price, we would be drooling too waiting for our bargain to arrive, so we totally understand) and just can't seem to hold out, please wait until the estimated time frame for your chosen method of shipping has been exhausted before you email us in a panicked frenzy looking for your tracking number. Oh, and yes, your stuff has shipped. Items are guaranteed to ship within 2 business days of placing your order UNLESS otherwise noted within the product description when the item you purchased was live. Business hours do not include major Postal holidays or weekends.
3. Where can I download your alert tool?
Answer:
So here's the scoop on the alert tool...it's basically under construction, and on hold for now. It's on it's way, we just have to tweak it to make sure it's just what we want. Our new and much improved programmer, Gregg, is whipping our ship into shape. He's been tidying up our back end systems and making it so that we work on a less cavewoman style backend so that we have more time to line up cool new stuff and aren't spending all of our time fixing little glitches here and there.
In the meantime, feel free to go to our twitter or facebook pages, these both update every time the product switches.
So here's the scoop on the alert tool...it's basically under construction, and on hold for now. It's on it's way, we just have to tweak it to make sure it's just what we want. Our new and much improved programmer, Gregg, is whipping our ship into shape. He's been tidying up our back end systems and making it so that we work on a less cavewoman style backend so that we have more time to line up cool new stuff and aren't spending all of our time fixing little glitches here and there.
In the meantime, feel free to go to our twitter or facebook pages, these both update every time the product switches.
4. Hey, I sent an email (or left a message on their voicemail) to customer service a few hours ago and have yet to hear back from them!
Answer:
Pipe down monkey! Since we are a small mom-owned company, we are busy peeling spaghetti noodles off the seat of our kids pants and changing blow-outs, not to mention walking the dogs, calling mom (you know how moms get, ya gotta call em' everyday or they think the worst!) doing laundry, and getting dinner ready for the hubby's return from his day job. We do our absolute best to get back to you as soon as possible, and will always get back to you within 1 business day. We do pride ourselves on excellent customer service (sounds cheesy, but is way important to us) and therefore want to get back to you and help you with whatever questions, comments or concerns you have. Plus, its better when we can clear our inbox out and make sure that we have gotten back to everyone that emails us everyday and answer our voicemails as soon as possible so that we are not backlogged the next morning when we wake up. We want to hear from you, we really do, but please be patient and understand we are not staffed with 500 employees!
Pipe down monkey! Since we are a small mom-owned company, we are busy peeling spaghetti noodles off the seat of our kids pants and changing blow-outs, not to mention walking the dogs, calling mom (you know how moms get, ya gotta call em' everyday or they think the worst!) doing laundry, and getting dinner ready for the hubby's return from his day job. We do our absolute best to get back to you as soon as possible, and will always get back to you within 1 business day. We do pride ourselves on excellent customer service (sounds cheesy, but is way important to us) and therefore want to get back to you and help you with whatever questions, comments or concerns you have. Plus, its better when we can clear our inbox out and make sure that we have gotten back to everyone that emails us everyday and answer our voicemails as soon as possible so that we are not backlogged the next morning when we wake up. We want to hear from you, we really do, but please be patient and understand we are not staffed with 500 employees!
5. Your shipping prices are exorbitant. Your shipping prices suck. I won't shop here until your shipping prices go down.
Answer:
Dudette, take it up with UPS and USPS. It's just shipping, you pay us, and then we pay them. We don't insure packages, unless you request this for your order in writing to customerservice@mamabargains.com, so there are not extra charges for this either. Fuel surcharges change almost daily, and shipping companies love to put you into 'zones' considering some of you in 'rural locations' charging rural surcharges. Remember, a first class stamp to mail a tiny little piece of paper is now .42 cents. If you take a two or three pound package and multiply the .42 cents for a few ounces, you are seriously going to come out to almost 10 bucks in most cases. Shipping sucks, we agree, but please take it easy on us, we really are giving you the best deal we can afford to give you on that item.
Dudette, take it up with UPS and USPS. It's just shipping, you pay us, and then we pay them. We don't insure packages, unless you request this for your order in writing to customerservice@mamabargains.com, so there are not extra charges for this either. Fuel surcharges change almost daily, and shipping companies love to put you into 'zones' considering some of you in 'rural locations' charging rural surcharges. Remember, a first class stamp to mail a tiny little piece of paper is now .42 cents. If you take a two or three pound package and multiply the .42 cents for a few ounces, you are seriously going to come out to almost 10 bucks in most cases. Shipping sucks, we agree, but please take it easy on us, we really are giving you the best deal we can afford to give you on that item.
6. Do you ship internationally?
Answer:
Only to Canada for now mamas!
Mamabargains.com uses USPS to ship to Canada. During your checkout, you will have a few different USPS international mail shipping options
Here's the real nitty gritty: Shipments outside the USA may be subject to tariffs, duties, value added tax (VAT), HST, GST, PST, etc. and/or other icky fees. These fees are assessed by your Customs office and are typically based on the country of origin and the order total. Any fees of this nature are your responsibility. These fees will not be calculated by Mamabargains.com or added to your shipping charges. The shipping carrier will charge applicable fees associated with your order. Please contact your local Customs office for more information. Please do not rip MB a new one when these fees are assessed, we really have absolutely no control over them, sorry!
Please be aware that if you refuse a package that has been received by your Customs office because you will not pay the applicable customs fees associated with that package, said package will be re-returned to you C.O.D. and the ball will then be back in your court to pay your customs fees or any fees associated with re-sending that item to you.
PS - We are a cool company, we know. We aren't cool enough, however, to break the law and automatically associate every item ordered internationally as a 'gift'. We know, we wish we could, but we don't want to get in hot water and we are pretty sure you don't either! Thanks in advance for understanding!
Only to Canada for now mamas!
Mamabargains.com uses USPS to ship to Canada. During your checkout, you will have a few different USPS international mail shipping options
Here's the real nitty gritty: Shipments outside the USA may be subject to tariffs, duties, value added tax (VAT), HST, GST, PST, etc. and/or other icky fees. These fees are assessed by your Customs office and are typically based on the country of origin and the order total. Any fees of this nature are your responsibility. These fees will not be calculated by Mamabargains.com or added to your shipping charges. The shipping carrier will charge applicable fees associated with your order. Please contact your local Customs office for more information. Please do not rip MB a new one when these fees are assessed, we really have absolutely no control over them, sorry!
Please be aware that if you refuse a package that has been received by your Customs office because you will not pay the applicable customs fees associated with that package, said package will be re-returned to you C.O.D. and the ball will then be back in your court to pay your customs fees or any fees associated with re-sending that item to you.
PS - We are a cool company, we know. We aren't cool enough, however, to break the law and automatically associate every item ordered internationally as a 'gift'. We know, we wish we could, but we don't want to get in hot water and we are pretty sure you don't either! Thanks in advance for understanding!
7. Do you combine shipping? I went crazy today and ordered three different times this week (or three different times in a day)!
Answer:
While we would love to do this for you, it actually turns a fairly seamless process into a totally chaotic warehouse experience during packaging. Our tiny warehouse staff would end up pulling all their hair out if we put them through this sort of mayhem - basically what it would entail would be manually adding all your shipping totals together, figuring out what the weight of the total number of items would be and manually issuing a refund for the difference in shipping - then…our warehouse staff would have to manually go through all the sales receipts and try to make sure they put all of the ones your order together. We wish it was something we could accommodate, but at this time, we just cannot, sorry!
While we would love to do this for you, it actually turns a fairly seamless process into a totally chaotic warehouse experience during packaging. Our tiny warehouse staff would end up pulling all their hair out if we put them through this sort of mayhem - basically what it would entail would be manually adding all your shipping totals together, figuring out what the weight of the total number of items would be and manually issuing a refund for the difference in shipping - then…our warehouse staff would have to manually go through all the sales receipts and try to make sure they put all of the ones your order together. We wish it was something we could accommodate, but at this time, we just cannot, sorry!
8. I tried processing a transaction and my card was declined, now the charge shows up on my account - why did you charge me for a decline?
Answer:
Whoa there, simmer down mama…here's what happened: when your card is declined, for whatever reason the bank processor (not MB) declined you for, the PENDING charge on your account is out of our hands. We have absolutely no control over it whatsoever. Most banks remove pending charges within 24-48 business hours, but it is nothing that we have any control over - it is actually a safeguard for you that banks have in place, hence the reason the charge is 'pending'. Can you imagine if someone stole your card and charged a bum load of stuff on it, and those charges cleared right away? Exactly, you would be pretty piping mad, so a 'pending' status will remain on that charge for the time the bank card processor has set in place - thus giving you time and them time to make sure the decline isn't some poo-meister out there charging up your fun money on MB. Note to self: If I'm declined once, there will be one 'pending' transaction that shows on my bank account. If I'm declined 12 times, there will be 12 pending transactions on my bank account…wow, my account looks overdrawn now, I'm fuming at Mamabargains.com for taking my money…now wait a sec…remember, MB didn't actually receive any money from these declined transactions, no order will process, and as far as our system shows, you were simply declined…your bank is the one that you will need to call, as they have the power to remove the pending transactions, not MB.
Whoa there, simmer down mama…here's what happened: when your card is declined, for whatever reason the bank processor (not MB) declined you for, the PENDING charge on your account is out of our hands. We have absolutely no control over it whatsoever. Most banks remove pending charges within 24-48 business hours, but it is nothing that we have any control over - it is actually a safeguard for you that banks have in place, hence the reason the charge is 'pending'. Can you imagine if someone stole your card and charged a bum load of stuff on it, and those charges cleared right away? Exactly, you would be pretty piping mad, so a 'pending' status will remain on that charge for the time the bank card processor has set in place - thus giving you time and them time to make sure the decline isn't some poo-meister out there charging up your fun money on MB. Note to self: If I'm declined once, there will be one 'pending' transaction that shows on my bank account. If I'm declined 12 times, there will be 12 pending transactions on my bank account…wow, my account looks overdrawn now, I'm fuming at Mamabargains.com for taking my money…now wait a sec…remember, MB didn't actually receive any money from these declined transactions, no order will process, and as far as our system shows, you were simply declined…your bank is the one that you will need to call, as they have the power to remove the pending transactions, not MB.
9. Do you have a local warehouse that I can pick up from since I live in Salt Lake City, Utah?
Answer:
Yep. Instant gratification. Who can say no to that? Use coupon code: utahlocal (no spaces no capitalization)during checkout and your shipping charge will register as '0'
Our warehouse address is 2180 South 300 West Suite 107, Salt Lake City, Utah 84115.
Currently, our local pick up hours are M-F 10:30 am to 3 pm. Instructions will be found in the email that you will receive after your item(s) is ready to be picked up.
Kids in school, ballet lessons to attend to, and a hubby that is at work? No worries, you can always call or email to schedule a pickup time that works for you. Just remember, if we schedule a pickup time for you, all we ask is that you arrive on time, or call if you cant make it, we take time from our families to go and wait for you over there and really don't want to hang in the warehouse staring at the cinderblock wall any more than the next guy, so don't leave us hanging, its no biggie if you cant make it, just give us a jingle!
Non-Utah residents, don't get any funny ideas, you can use the coupon code only if you are going to be here in Salt Lake City to pick it up - some mamas have already done this, and you are more than welcome, as long as you come to the warehouse to pick it up. We will not ship items that have used the utahlocal shipping code unless special arrangements and payments are made to pay for the shipping of that item. If you have used this coupon code to try to get free shipping, think again! Your entire order will be voided if we feel you have used this coupon code to try to get free shipping and have no plans of coming to the warehouse to pick your order up.
Yep. Instant gratification. Who can say no to that? Use coupon code: utahlocal (no spaces no capitalization)during checkout and your shipping charge will register as '0'
Our warehouse address is 2180 South 300 West Suite 107, Salt Lake City, Utah 84115.
Currently, our local pick up hours are M-F 10:30 am to 3 pm. Instructions will be found in the email that you will receive after your item(s) is ready to be picked up.
Kids in school, ballet lessons to attend to, and a hubby that is at work? No worries, you can always call or email to schedule a pickup time that works for you. Just remember, if we schedule a pickup time for you, all we ask is that you arrive on time, or call if you cant make it, we take time from our families to go and wait for you over there and really don't want to hang in the warehouse staring at the cinderblock wall any more than the next guy, so don't leave us hanging, its no biggie if you cant make it, just give us a jingle!
Non-Utah residents, don't get any funny ideas, you can use the coupon code only if you are going to be here in Salt Lake City to pick it up - some mamas have already done this, and you are more than welcome, as long as you come to the warehouse to pick it up. We will not ship items that have used the utahlocal shipping code unless special arrangements and payments are made to pay for the shipping of that item. If you have used this coupon code to try to get free shipping, think again! Your entire order will be voided if we feel you have used this coupon code to try to get free shipping and have no plans of coming to the warehouse to pick your order up.
10. I had an item in my cart and walked away for a bit, I just came back and the item is not in my diaper bag and says SOLD OUT - that's not fair, I thought the item was RESERVED for me when I put it in my diaper bag, what happened?
Answer:
Simply putting it into your diaper bag does NOT reserve the product for you. Only once it has been paid for is it yours.
Items put into your diaper bag are not reserved for you - there is nothing you can do to 'reserve' an item, aside from paying for it fully first. Really, it couldn't be more clear than that, if the items sells out when it is in your diaper bag, than it will be removed from your diaper bag. If you walk away, your diaper bag may expire and completely empty. We are not guaranteeing ANYONE a product until it has been paid for - for obvious reasons, we can't just say it's yours on good faith and hope that you return to pay for it, thus taking the opportunity away from someone else who has their card in their hand and is ready to purchase.
We are a FIRST COME FIRST SERVE website, and if your item is just sitting in your diaper bag and someone else wants to buy it, than whoever has a credit card handy and goes through the checkout and pays for the item first, gets the item.
Simply putting it into your diaper bag does NOT reserve the product for you. Only once it has been paid for is it yours.
Items put into your diaper bag are not reserved for you - there is nothing you can do to 'reserve' an item, aside from paying for it fully first. Really, it couldn't be more clear than that, if the items sells out when it is in your diaper bag, than it will be removed from your diaper bag. If you walk away, your diaper bag may expire and completely empty. We are not guaranteeing ANYONE a product until it has been paid for - for obvious reasons, we can't just say it's yours on good faith and hope that you return to pay for it, thus taking the opportunity away from someone else who has their card in their hand and is ready to purchase.
We are a FIRST COME FIRST SERVE website, and if your item is just sitting in your diaper bag and someone else wants to buy it, than whoever has a credit card handy and goes through the checkout and pays for the item first, gets the item.
11. I placed an order and received a call that the item I paid for is no longer in stock and my card was refunded. Whats up with that?
Answer:
The beauty of human error, of quick sell outs, and the downside of a 'have to have it now' type of mentality means there are times when you may order an item, and literally several other people, or even just one other person was ordering that item at the same precise second. The same exact item is in two different, or sometimes 10 different carts at the same time, meaning based on the exact time stamp, down to the second the submit button is pressed someone will miss out if this has happened. If 10 people order the same exact last item in the inventory, only 1 is going to get it, based on the time stamp, the first person to hit submit gets it. You will know within a day or two if this has happened, it really stinks, but definitely can happen. Our recommendation - if there is an item you see selling out fast, and you are thinking of buying it, take the plunge. If the item is selling out fast, chances are greater that you are going to miss out on it, or that you might be the 'last' one to buy it, risking being the 'last one' to buy it right along with 10 other mamas. On a site like ours, it does not pay to wait it out. One more piece of info...you will receive an email or a phone call from customer service if this has happened, and we will offer replacements only when we have them. If we do not have any replacements, your order will ship out, minus the out of stock item, just as planned.
The beauty of human error, of quick sell outs, and the downside of a 'have to have it now' type of mentality means there are times when you may order an item, and literally several other people, or even just one other person was ordering that item at the same precise second. The same exact item is in two different, or sometimes 10 different carts at the same time, meaning based on the exact time stamp, down to the second the submit button is pressed someone will miss out if this has happened. If 10 people order the same exact last item in the inventory, only 1 is going to get it, based on the time stamp, the first person to hit submit gets it. You will know within a day or two if this has happened, it really stinks, but definitely can happen. Our recommendation - if there is an item you see selling out fast, and you are thinking of buying it, take the plunge. If the item is selling out fast, chances are greater that you are going to miss out on it, or that you might be the 'last' one to buy it, risking being the 'last one' to buy it right along with 10 other mamas. On a site like ours, it does not pay to wait it out. One more piece of info...you will receive an email or a phone call from customer service if this has happened, and we will offer replacements only when we have them. If we do not have any replacements, your order will ship out, minus the out of stock item, just as planned.
12. How come I see repeats all the time?
Answer:
Hmmm - well, just because it's a repeat to you, doesn't mean it's a repeat to our brand new customers that are discovering us every day. We are still a growing company, which means that when we buy closeouts, discontinued, or overstock items, sometimes to get the great deals, we have to buy A LOT of merchandise, which means you will see repeats, especially if you are a veteran refresher of MB. Here's another note: more often than not, we buy repeats of items that we KNOW will sell and that people will love and have requested. So many times when you see a 'repeat' you are just seeing a new run of that product that was most likely heavily requested the last feature, therefore prompting us to purchase more. We love making our customers happy, and when we get requests for items, we do our best to fulfill those requests. Never fails, as soon as an item has exhausted it's time frame, even if it has not sold out yet, there is always someone that emails us saying, 'darn, I was just about to purchase, and now the product is gone, will it be back?' So just remember that when you are seeing a product repeat, it's likely that it's been requested a lot, or that we have purchased more, or that there is just more in the inventory that we need to move through.
Hmmm - well, just because it's a repeat to you, doesn't mean it's a repeat to our brand new customers that are discovering us every day. We are still a growing company, which means that when we buy closeouts, discontinued, or overstock items, sometimes to get the great deals, we have to buy A LOT of merchandise, which means you will see repeats, especially if you are a veteran refresher of MB. Here's another note: more often than not, we buy repeats of items that we KNOW will sell and that people will love and have requested. So many times when you see a 'repeat' you are just seeing a new run of that product that was most likely heavily requested the last feature, therefore prompting us to purchase more. We love making our customers happy, and when we get requests for items, we do our best to fulfill those requests. Never fails, as soon as an item has exhausted it's time frame, even if it has not sold out yet, there is always someone that emails us saying, 'darn, I was just about to purchase, and now the product is gone, will it be back?' So just remember that when you are seeing a product repeat, it's likely that it's been requested a lot, or that we have purchased more, or that there is just more in the inventory that we need to move through.
13. Darn, I was just about to purchase, and now the product is gone, will it be back?
Answer:
Maybe yes, maybe no. With our type of business, you just never know. It's worth a call or email if you are truly interested in purchasing that product, we can do a phone order for you. You can call 801.410.4631 or email customerservice@mamabargains.com if you are interested in a phone order. Please remember that when doing a phone order, your order is subject to a $5 handling fee, as it is a much more manual process to place that order than it is when its automated through the website. We are more than happy to accommodate, but with such a small staff, it really does take time to do the phone orders, so $5 bucks helps offset the time involved in this process.
Maybe yes, maybe no. With our type of business, you just never know. It's worth a call or email if you are truly interested in purchasing that product, we can do a phone order for you. You can call 801.410.4631 or email customerservice@mamabargains.com if you are interested in a phone order. Please remember that when doing a phone order, your order is subject to a $5 handling fee, as it is a much more manual process to place that order than it is when its automated through the website. We are more than happy to accommodate, but with such a small staff, it really does take time to do the phone orders, so $5 bucks helps offset the time involved in this process.
14. Do you accept returns or refunds or exchanges?
Answer:
We would love to. But we just can't. Unless your product is defective in a way that affects the integrity or working function of your product, we just can't accommodate this request at this time. If your product is defective, for sure give us a call within 10 days of the receipt of your item (the official delivery date in your tracking number), we will help to remedy whatever the issue might be, and those that we have helped in these rare circumstances, can attest that we definitely have your best interest at heart. Since we sell only first quality items, we do back our products, but if you receive an item that has a small manufacturers flaw that does not affect the working function of that item, please understand that when we purchase from vendors/manufacturers, their sale with us is final, hence our sales being final with you. We do not open items before they ship to you - they are all packaged in the original manufacturers packaging, and go from their warehouse, to ours, then to you. Untouched by anyone except the quality control of the manufacturer. Rest assured, if you receive a stroller or any other item that is defective in a way that prevents it from working, we will take care of you. We are moms too, and would never want to leave you hanging. Just be reasonable and understand that you are getting a fantastic deal for a reason - there are no warranties in 'sales are final' land, which means that until we get big enough to offer it, for now there is just not a return policy allowing refunds, returns, or exchanges. There are exceptions to every rule, however, so if you feel you have received a defective item, please notify us within 10 days of the delivery date (from your tracking number), and we will make every effort to resolve the issue for you.
We would love to. But we just can't. Unless your product is defective in a way that affects the integrity or working function of your product, we just can't accommodate this request at this time. If your product is defective, for sure give us a call within 10 days of the receipt of your item (the official delivery date in your tracking number), we will help to remedy whatever the issue might be, and those that we have helped in these rare circumstances, can attest that we definitely have your best interest at heart. Since we sell only first quality items, we do back our products, but if you receive an item that has a small manufacturers flaw that does not affect the working function of that item, please understand that when we purchase from vendors/manufacturers, their sale with us is final, hence our sales being final with you. We do not open items before they ship to you - they are all packaged in the original manufacturers packaging, and go from their warehouse, to ours, then to you. Untouched by anyone except the quality control of the manufacturer. Rest assured, if you receive a stroller or any other item that is defective in a way that prevents it from working, we will take care of you. We are moms too, and would never want to leave you hanging. Just be reasonable and understand that you are getting a fantastic deal for a reason - there are no warranties in 'sales are final' land, which means that until we get big enough to offer it, for now there is just not a return policy allowing refunds, returns, or exchanges. There are exceptions to every rule, however, so if you feel you have received a defective item, please notify us within 10 days of the delivery date (from your tracking number), and we will make every effort to resolve the issue for you.
15. Oops, I just placed an order and did it in such a hurry, I typed in the wrong address. I just checked out and chose the wrong size or quantity or pattern.
Answer:
As soon as you place your order, your shipping information is immediately transmitted to the shipping facility you chose. With UPS, it costs us $10 bucks to do a delivery intercept. If you make a mistake entering your address, we can usually fix it for you, but will have to charge this fee - if you call them, they will verify 10 buckaroonies is the cost for an intercept - and they will also tell you that it is not guaranteed to go to the corrected address (though we've never seen it happen where its been changed and not arrived to the corrected address, they just don't guarantee it) Just please be careful when entering your address, choosing your sizes and patterns and quantity. This is the very reason there are so many steps in the checkout and you are required to enter your address info on one page, then your payment info, then are taken to a page to confirm everything. Ensure you are confirming the shipping address and billing address before you submit your order. We cannot change orders once they have been processed, we cannot cancel the order, change quantity, size, or pattern in any way. Sorry! Just be sure of whats in your diaper bag before you checkout. The great news - even if you picked the wrong option - you have a fantastic gift to give to someone and you got a great deal on it!
As soon as you place your order, your shipping information is immediately transmitted to the shipping facility you chose. With UPS, it costs us $10 bucks to do a delivery intercept. If you make a mistake entering your address, we can usually fix it for you, but will have to charge this fee - if you call them, they will verify 10 buckaroonies is the cost for an intercept - and they will also tell you that it is not guaranteed to go to the corrected address (though we've never seen it happen where its been changed and not arrived to the corrected address, they just don't guarantee it) Just please be careful when entering your address, choosing your sizes and patterns and quantity. This is the very reason there are so many steps in the checkout and you are required to enter your address info on one page, then your payment info, then are taken to a page to confirm everything. Ensure you are confirming the shipping address and billing address before you submit your order. We cannot change orders once they have been processed, we cannot cancel the order, change quantity, size, or pattern in any way. Sorry! Just be sure of whats in your diaper bag before you checkout. The great news - even if you picked the wrong option - you have a fantastic gift to give to someone and you got a great deal on it!
16. Do you accept Paypal payments?
Answer:
Sorry, no can do. As much as we would love to, Paypal payments actually charge higher credit card processing fees, which means that for those people that pay via Paypal, we would pay more for them to simply use the Paypal option, than everyone else that uses Visa, Mastercard and Discover. A good recommendation is to just get the Visa Debit card through Paypal, since we take Visa, you can use that card, and your Paypal account will be debited, but at this time, no Paypal payments are accepted, sorry! Great news! Thank you Nikki, our playground poster for posting this for all to see - this is a VERY HELPFUL tool for those wanting to use paypal, here or elsewhere:
Hello All-
I'm not sure how many people know about this, so I wanted to make a post and this forum seemed the best suited.
If your wanting to use your PP account to buy things here on mamabargains (or any site that doesnt have paypal checkout as an option), pp has a great app that lets you use your funds to purchase things on sites that don't accept paypal. You download the app, and it creates a "master card" or single use "cards" for you that is linked to your balance, bank account or whatever else you have associated with pp. It also securely stores, and automatically fills out the information that the check out page is requesting (i.e name, billing/shipping address,etc). It's super cool. I love it! Go to pp and check it out!
https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Marketing/general/PPPluginExternal-outside
(you'll need to log in to access the info)
Happy shopping!
`Nikki
Thanks again Nikki!
Sorry, no can do. As much as we would love to, Paypal payments actually charge higher credit card processing fees, which means that for those people that pay via Paypal, we would pay more for them to simply use the Paypal option, than everyone else that uses Visa, Mastercard and Discover. A good recommendation is to just get the Visa Debit card through Paypal, since we take Visa, you can use that card, and your Paypal account will be debited, but at this time, no Paypal payments are accepted, sorry! Great news! Thank you Nikki, our playground poster for posting this for all to see - this is a VERY HELPFUL tool for those wanting to use paypal, here or elsewhere:
Hello All-
I'm not sure how many people know about this, so I wanted to make a post and this forum seemed the best suited.
If your wanting to use your PP account to buy things here on mamabargains (or any site that doesnt have paypal checkout as an option), pp has a great app that lets you use your funds to purchase things on sites that don't accept paypal. You download the app, and it creates a "master card" or single use "cards" for you that is linked to your balance, bank account or whatever else you have associated with pp. It also securely stores, and automatically fills out the information that the check out page is requesting (i.e name, billing/shipping address,etc). It's super cool. I love it! Go to pp and check it out!
https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Marketing/general/PPPluginExternal-outside
(you'll need to log in to access the info)
Happy shopping!
`Nikki
Thanks again Nikki!
17. Why don't you accept American Express?
Answer:
Sorry, no can do. As much as we would love to, American Express payments actually charge higher credit card processing fees as well, which means that for those people that pay via American Express, we would pay more for them to simply use the Amex option, than everyone else that uses Visa, Mastercard and Discover.
Sorry, no can do. As much as we would love to, American Express payments actually charge higher credit card processing fees as well, which means that for those people that pay via American Express, we would pay more for them to simply use the Amex option, than everyone else that uses Visa, Mastercard and Discover.
18. How does this all work?
Answer:
Please check out our 'How it Works' Page
Please check out our 'How it Works' Page
19. Why do I only see one thing for sale, where's the rest of the stuff in your store?
Answer:
Please check out our 'How it Works' Page
Please check out our 'How it Works' Page
20. I posted something in the playground which has been deleted. What's up with that?
Answer:
Don't post negativity or promote someone elses' site or try to sell something on our site and it won't be deleted. Sorry to be blunt, but the playground is owned by Mamabargains.com and in registering for the playground, you agree to all the playground terms and conditions. If you have been banned or feel a comment has been mistakenly removed, please send an email to support@mamabargains.com and we will look into your request for you. We don't tolerate or really have time to deal with mamadrama on the playground, so just know if you participate in it any any way, your comments may be deleted, and you can be banned all together. Our MB ers really just want a great place to hang out, meet other mamas, and learn about upcoming products, read reviews of products we have carried or might carry (reviews should be written by parents that actually own a product and are sharing their good or bad experiences with that particular product that they have a personal experience in using - it is not a board for your opinion on a product you have never owned before.) and just plain peruse for entertainment purposes…some of those threads are darn entertaining!
Don't post negativity or promote someone elses' site or try to sell something on our site and it won't be deleted. Sorry to be blunt, but the playground is owned by Mamabargains.com and in registering for the playground, you agree to all the playground terms and conditions. If you have been banned or feel a comment has been mistakenly removed, please send an email to support@mamabargains.com and we will look into your request for you. We don't tolerate or really have time to deal with mamadrama on the playground, so just know if you participate in it any any way, your comments may be deleted, and you can be banned all together. Our MB ers really just want a great place to hang out, meet other mamas, and learn about upcoming products, read reviews of products we have carried or might carry (reviews should be written by parents that actually own a product and are sharing their good or bad experiences with that particular product that they have a personal experience in using - it is not a board for your opinion on a product you have never owned before.) and just plain peruse for entertainment purposes…some of those threads are darn entertaining!
21. I signed up for the newsletter but don't seem to be getting alerts.
Answer:
The newsletter is not an alert tool - it is sent out periodically and might have special coupon codes, hints to upcoming products, and good information about stuff we have carried or might be getting. It's a great way to get to know Mamabargains.com and get special insider tips and deals that non newsletter subscribers will not get. We sent it out basically when we have time to sit down and have something to tell you. We don't have the time to waste your time with an inundation of emails all day long, and don't really want to fill your inbox, some days we have 2 deals, some days we have 10, so we don't really want to send you a newsletter every time a new product is featured, your inbox would despise us!
The newsletter is not an alert tool - it is sent out periodically and might have special coupon codes, hints to upcoming products, and good information about stuff we have carried or might be getting. It's a great way to get to know Mamabargains.com and get special insider tips and deals that non newsletter subscribers will not get. We sent it out basically when we have time to sit down and have something to tell you. We don't have the time to waste your time with an inundation of emails all day long, and don't really want to fill your inbox, some days we have 2 deals, some days we have 10, so we don't really want to send you a newsletter every time a new product is featured, your inbox would despise us!
22. I tried using a coupon code I found online somewhere and it doesn't work.
Answer:
Coupon codes are rare on mamabargains.com, and remember that anyone can go to those coupon sites and list a fake coupon code. We have very few coupon codes, and they are only activated on certain products whose margins allow that particular coupon code. Free shipping codes are the most common one for us, but are only available on certain products, but rest assured, we splash it across the home page when it is available. If it is available, it will say so in the main item description and the heading of the main item above the main image on the page - it will be very obvious - we are not the type of site with hidden coupon codes. It's actually pretty funny to see some of the ones that people try…heres a note - bananarama and hot mamacita are not real mamabargains.com coupon codes, never have been, but we see those a lot, have no idea where they circulated from, or how to get rid of them. They are not legit!
Coupon codes are rare on mamabargains.com, and remember that anyone can go to those coupon sites and list a fake coupon code. We have very few coupon codes, and they are only activated on certain products whose margins allow that particular coupon code. Free shipping codes are the most common one for us, but are only available on certain products, but rest assured, we splash it across the home page when it is available. If it is available, it will say so in the main item description and the heading of the main item above the main image on the page - it will be very obvious - we are not the type of site with hidden coupon codes. It's actually pretty funny to see some of the ones that people try…heres a note - bananarama and hot mamacita are not real mamabargains.com coupon codes, never have been, but we see those a lot, have no idea where they circulated from, or how to get rid of them. They are not legit!
23. I ordered and changed my mind. Can I cancel?
Answer:
Nope - sorry! Well, the beauty of our site is that items move fast, and because of this, canceling your order, as it states both within our privacy policy and within our How it Works page, is just simply not allowed. Basically, the manual labor it takes for us to go in and manually pull your order from the que and then manually issue a refund just does not give us the flexibility of refunding, hence our 'all sales are final' policy. Especially if you just simply changed your mind! That just wouldn't be fair to those other shoppers that missed out on that product that you bought. Please be sure, as it says in our How it Works page, that you are sure of what you are buying before you buy it, as our policy is very clear in that we accept no returns, refunds, or exchanges. If somehow you have received a defective product, please call or email us and we can offer you a reasonable solution, but since we sell first quality, brand new in the manufacturers original packaging products, defective products can happen as with any product, but is a very rare circumstance, and one that we will gladly fix for you. Husband chew you out cause you purchased for the fifth time this week and wants you to return the product? Sorry! Refer him to our How it Works page for the policy. Change your mind and decide you wanted a different color or style or size? Sorry - save it for a baby gift - we're in the middle of a baby boom, there's bound to be someone you know that would love it as a gift.
Nope - sorry! Well, the beauty of our site is that items move fast, and because of this, canceling your order, as it states both within our privacy policy and within our How it Works page, is just simply not allowed. Basically, the manual labor it takes for us to go in and manually pull your order from the que and then manually issue a refund just does not give us the flexibility of refunding, hence our 'all sales are final' policy. Especially if you just simply changed your mind! That just wouldn't be fair to those other shoppers that missed out on that product that you bought. Please be sure, as it says in our How it Works page, that you are sure of what you are buying before you buy it, as our policy is very clear in that we accept no returns, refunds, or exchanges. If somehow you have received a defective product, please call or email us and we can offer you a reasonable solution, but since we sell first quality, brand new in the manufacturers original packaging products, defective products can happen as with any product, but is a very rare circumstance, and one that we will gladly fix for you. Husband chew you out cause you purchased for the fifth time this week and wants you to return the product? Sorry! Refer him to our How it Works page for the policy. Change your mind and decide you wanted a different color or style or size? Sorry - save it for a baby gift - we're in the middle of a baby boom, there's bound to be someone you know that would love it as a gift.
24. Do you ship to Canada?
Answer:
Yes we do! At this time we ship to Canada using USPS as a shipping option. Welcome Canadian mamas!
Yes we do! At this time we ship to Canada using USPS as a shipping option. Welcome Canadian mamas!
25. Do you ship to military addresses like APO's and FPO's?
Answer:
Of course we do - on MOST items. If the item that is featured is larger, like a stroller for example, the size and weight constraints are outside of USPS standards and military addresses will not show as available options to ship to. As long as the item can be shipped USPS, you can order it. If it can only be shipped via UPS, sorry, you're out of luck!
Of course we do - on MOST items. If the item that is featured is larger, like a stroller for example, the size and weight constraints are outside of USPS standards and military addresses will not show as available options to ship to. As long as the item can be shipped USPS, you can order it. If it can only be shipped via UPS, sorry, you're out of luck!
26. Do you take phone orders?
Answer:
Yep - but all things for a price. Mwahhhh hahahaha! Really, though, yes, we can do a phone order, please email customerservice@mamabargains.com to get the appropriate contact information - the only catch, is that since we are still relatively small, and mom owned, we have to take time away from our kiddie pies to help out (which we love, but it does take more time than an online order) so there is a $5.00 fee assessed on all phone orders effective March 1st, 2009.
Yep - but all things for a price. Mwahhhh hahahaha! Really, though, yes, we can do a phone order, please email customerservice@mamabargains.com to get the appropriate contact information - the only catch, is that since we are still relatively small, and mom owned, we have to take time away from our kiddie pies to help out (which we love, but it does take more time than an online order) so there is a $5.00 fee assessed on all phone orders effective March 1st, 2009.
27. I want to resell an item that isn't working out for me - what are the rules regarding this?
Answer:
YOU MAY ONLY RESELL ITEMS IN OUR PLAYGROUND THAT YOU PURCHASED FROM MAMABARGAINS.COM
So here's the deal. We get it. Not every pair of shoes is going to fit your little man, and not every diaper bag is going to be your style once you get it and see it and wear it - we wouldn't want you to feel 'stuck' with a product, because ultimately, this does no good to the vendor whose product you have no use for, and it does you no use collecting dust in the back of your closet. We can only expect that if you so choose to resell the item, that you send us the link to the posting, and that when pricing the item, you price the item ONLY at the price the actual item was (not the price of the item plus the price for you to have it shipped from us to you) and of course charge the recipient the cost to ship it from you to them. It wouldn't be fair to charge them for the shipping amount it cost you when you ordered from us, so we ask that you only list the item at the price we sold it to you for on that particular item. We want our vendors products represented properly, and this is why we discourage reselling of any sort, but we know that there is an exception to every rule, and hell, we are rule breakers too, so we get it, we do. We get you, and we want you to be happy! Hope that helps!
You may also post an item for sale in the 'off-topic' area of the playground, however, remember that posting items for sale you must only post them for the price you paid for the item itself (not the item plus your cost to have it shipped to you from us). In addition, when you purchase from another mama - DO SO AT YOUR OWN RISK - YOU ARE ON YOUR OWN WHEN SELLING OR PURCHASING FROM ANOTHER MAMA ANYWHERE IN THE PLAYGROUND. Mamabargains.com cannot and will not be held liable for any purchase you made that was not a successful one from another mama in the playground. Posting in this forum is a priveledge and the ability to resell an item to another mama in the playground is also a priveledge, please do not abuse it and ruin it for others. In the event you have had a bad experience with another mama seller, please leave us out of it. We have no control over their choices. Your best bet is to post in the off-topic about that customer to let other mamas know that you had a bad experience with that particular person and most likely they will either correct the problem for you or leave the playground indefinitely.
On another note, you will be blacklisted from shopping our site if we feel you have abused our reselling policy and are reselling items for profit. No exceptions will be made to this rule.
YOU MAY ONLY RESELL ITEMS IN OUR PLAYGROUND THAT YOU PURCHASED FROM MAMABARGAINS.COM
So here's the deal. We get it. Not every pair of shoes is going to fit your little man, and not every diaper bag is going to be your style once you get it and see it and wear it - we wouldn't want you to feel 'stuck' with a product, because ultimately, this does no good to the vendor whose product you have no use for, and it does you no use collecting dust in the back of your closet. We can only expect that if you so choose to resell the item, that you send us the link to the posting, and that when pricing the item, you price the item ONLY at the price the actual item was (not the price of the item plus the price for you to have it shipped from us to you) and of course charge the recipient the cost to ship it from you to them. It wouldn't be fair to charge them for the shipping amount it cost you when you ordered from us, so we ask that you only list the item at the price we sold it to you for on that particular item. We want our vendors products represented properly, and this is why we discourage reselling of any sort, but we know that there is an exception to every rule, and hell, we are rule breakers too, so we get it, we do. We get you, and we want you to be happy! Hope that helps!
You may also post an item for sale in the 'off-topic' area of the playground, however, remember that posting items for sale you must only post them for the price you paid for the item itself (not the item plus your cost to have it shipped to you from us). In addition, when you purchase from another mama - DO SO AT YOUR OWN RISK - YOU ARE ON YOUR OWN WHEN SELLING OR PURCHASING FROM ANOTHER MAMA ANYWHERE IN THE PLAYGROUND. Mamabargains.com cannot and will not be held liable for any purchase you made that was not a successful one from another mama in the playground. Posting in this forum is a priveledge and the ability to resell an item to another mama in the playground is also a priveledge, please do not abuse it and ruin it for others. In the event you have had a bad experience with another mama seller, please leave us out of it. We have no control over their choices. Your best bet is to post in the off-topic about that customer to let other mamas know that you had a bad experience with that particular person and most likely they will either correct the problem for you or leave the playground indefinitely.
On another note, you will be blacklisted from shopping our site if we feel you have abused our reselling policy and are reselling items for profit. No exceptions will be made to this rule.
28. Mama, your customer service sucks!!!
Answer:
Well, here's the thing - we COMPLETELY treasure every relationship we have with our customers. The golden rule (at least that's what my dad taught me) is to 'treat others as you would like to be treated.' We give you our guarantee that you will not get an answer from a robot, you will not be connected to some call center overseas, and you will not be transferred to 10 different departments to get an answer to your issue. You will be helped by a great employee and you will receive an honest answer. Please understand that there is no possible way we can make everyone happy, we wish there were. We have these FAQ's here for a very good reason - and many many customers have told us that we are doing a great job and to keep up the good work, so that is what we will continue to focus on, growing our business so that you can all get great deals. Please read all the FAQ's when you are bored (so it may take 5 years for all of the mamas out there, as we all know mamas are very very rarely ever bored!) there is a lot of great information here, and we have spent the time to write them with the integrity and honesty that you receive from us every time you have an interaction with one of our customer service staff.
Well, here's the thing - we COMPLETELY treasure every relationship we have with our customers. The golden rule (at least that's what my dad taught me) is to 'treat others as you would like to be treated.' We give you our guarantee that you will not get an answer from a robot, you will not be connected to some call center overseas, and you will not be transferred to 10 different departments to get an answer to your issue. You will be helped by a great employee and you will receive an honest answer. Please understand that there is no possible way we can make everyone happy, we wish there were. We have these FAQ's here for a very good reason - and many many customers have told us that we are doing a great job and to keep up the good work, so that is what we will continue to focus on, growing our business so that you can all get great deals. Please read all the FAQ's when you are bored (so it may take 5 years for all of the mamas out there, as we all know mamas are very very rarely ever bored!) there is a lot of great information here, and we have spent the time to write them with the integrity and honesty that you receive from us every time you have an interaction with one of our customer service staff.